We are hiring an Intake Coordinator! We welcome candidates with prior experience with client / patient intake at healthcare organizations to apply. We offer competitive compensation and benefits, flexible scheduling, and a fantastic culture for all our employees!
About Mindcolor Autism:
Mindcolor Autism is a provider of ABA (Applied Behavior Analysis) therapy committed to improving the lives of children and family members impacted by autism spectrum disorder (ASD). We utilize Applied Behavior Analysis (ABA) to offer individualized programs for children of all ages and abilities. We have recently expanded our services and now offer in-house diagnostic evaluations in certain regions.
We have one mission: to positively impact the lives of children with autism through integrity, passion, accountability, and caring through our team members who want to make a difference in our client’s lives. We live by our mission every day and are looking for like-minded individuals to join our team!
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Role:
As an Intake Coordinator, you will manage our client intake process in conjunction with our clinicians and other departments. You will be responsible for guiding clients from initial contact to start of services across all of our centers. You will serve as an important representative of our organization to our communities and will help build a positive client experience from the very beginning of their care journey with us.
Salary & Benefits:
We want you to be comfortable so you can focus on what you do best. This includes providing:
Competitive compensation and benefits
Comprehensive healthcare (for eligible employees)
401K with employer matching (for eligible employees)
Flexible paid time off (for part time and full time employees)
Career advancement path for every team member
Job Duties:
Manage the intake process with prospective clients from initial contact to start of services, including tracking openings and availability for intakes by center, monitoring intake progress, and corresponding with clients throughout their intake process
Coordinate with Center Directors and other clinicians on client tours and intake paperwork
Answer incoming phone calls throughout the day and triage inquiries to the appropriate departments
Respond to questions from prospective clients
Track progress of onboarding clients, including follow-up with clients as needed
Coordinate with Prior Authorization and Billing team regarding onboarding steps for clients
Assist with other related intake initiatives and duties
Job Requirements:
2+ years client/patient intake experience within healthcare
Strong organizational skills with attention to detail
Excellent written and verbal communication with the ability to effectively communicate with all levels of the organization and clientele.
Exceptional relationship building and customer service skills.
Comfortable handling and managing regular customer / client phone calls throughout the day
Ability to multi-task and prioritize needs to meet required timelines
Proficiency with MS Office and/or Google G-Suite
Physical requirements include the ability to sit for 80% of the day, and may include intermittently standing, stooping and bending.
Application Instructions:
We are accepting applications now and will schedule interviews promptly. Please attach an updated resume with your current contact information and a brief cover letter describing why you would be a great candidate. Thank you!
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Healthcare setting:
- Clinic
Medical specialties:
- Pediatrics
Schedule:
- Monday to Friday
Work Location: Remote
