- Reply user inquries on Fanpage or CS Tool
- Monitor Official & Group Fanpage for user interaction update
- Monitor and report user feedback & suggestions
- Input daily data report
- Follow up the problem encountered by users
- Listen to customers’ concerns, issues and questions
- Maintain a positive attitude and calmly respond to customers’ complaints
- Refer issues and questions to managers if necessary
Yêu cầu
- Personable and attentive
- Strong interpersonal skills
- Strong verbal communicator
- Familiar with the software used to connect with customers and gather their information
- Knowledge of applicable products and markets
