Job Title: Leadership Development Trainer (E-Learning Specialist)
Company: Go Answer
Location: Remote
Job Type: Full-time
Are you passionate about developing leaders and driving organizational success? We are seeking a highly skilled and dynamic Leadership Development Trainer to join our team at Go Answer. As a leader in Customer Care, we recognize the critical role of effective leadership in delivering exceptional customer and employee experiences.
Responsibilities:
- Design and develop engaging university type curriculum with both e-learning and facilitator/instruction lead content focused on leadership development for our call center environment.
- Collaborate with subject matter experts, instructional designers, and other stakeholders to gather content requirements and ensure alignment with organizational objectives.
- Create interactive and multimedia-rich learning materials, including videos, simulations, assessments, and case studies, to enhance the learning experience.
- Apply adult learning principles and instructional design best practices to create effective and learner-centric training modules.
- Incorporate gamification and other innovative techniques to enhance learner engagement and knowledge retention.
- Conduct needs assessments and performance gap analyses to identify areas of focus for leadership development.
- Stay updated with industry trends and advancements in e-learning technologies to continually enhance the quality and effectiveness of training programs.
- Evaluate the effectiveness of training materials through assessments, surveys, and learner feedback, and make necessary improvements as required.
Requirements:
- Bachelor's degree in Instructional Design, Education, a related field, or relevant experience.
- Proven experience of at least 3 years in designing and developing e-learning content, particularly in the area of leadership development.
- Strong understanding of adult learning principles and instructional design methodologies.
- Proficiency in using e-learning authoring tools such as [Articulate Storyline, Adobe Captivate,] or similar platforms.
- Experience in creating multimedia-rich and interactive learning experiences, including videos, simulations, and assessments.
- Excellent written and verbal communication skills, with the ability to convey complex concepts in a clear and concise manner.
- Strong project management skills, with the ability to handle multiple projects and meet deadlines.
- Knowledge of call center operations and an understanding of leadership challenges in a customer service environment is a plus.
- Experience with learning management systems (LMS) and familiarity with SCORM and other e-learning standards.
Join our dynamic team and contribute to the growth and development of our call center leaders. We offer a competitive salary, comprehensive benefits package, and a supportive work environment that fosters professional growth.
To apply, please submit your resume, portfolio (if available), and a cover letter highlighting your relevant experience and your approach to designing e-learning content for leadership development.
We appreciate all applications, but only shortlisted candidates will be contacted for further steps.
Go Answer is an equal opportunity employer committed to diversity and inclusion in the workplace.
