Agency : Department of Financial and Professional Regulation /Professional Regulation/ Licensing and Testing/ Professional Services Pool
HR Tracking#: 35154/35155/35156/35157/35168
Closing Date/Time: 07/06/2023
Salary: $3,471 - $4,729 (Anticipated monthly salary non-state $3,471) CBA Language Applies
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Job Type: Salaried Full TimeCounty: Sangamon
Number of Vacancies: 5
Plan/BU: RC014
This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.
All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.
Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.
Posting Identification Number #28262
Position Overview
Under direction, performs technical office support functions processing deficient or specialized license applications for all professions assigned to program; assists supervisor in the identification, preparation and filing of documents for the record retention program. Determines and follows up on deficient applications to be corrected. Approves applications once they are completed properly, with required supporting documentation, according to the licensing provisions of each Act administered by the program. Determines application deficiencies and writes correspondence to entities concerning such deficiencies. Responds to inquiries regarding status of applications, examination dates and other related information. Updates files.
Job Responsibilities
- Independently receives and evaluates complex licensing applications and supporting documents
- Applies extensive knowledge of the Department’s data base system and coding specification by inputting data to identify the applicant, their educational background, any certifications of licensure in another jurisdiction, work experience, internships, and a variety of other data to verify compliance with a variety of licensure statutes, administrative rules, policies, and procedures
- Prepares, and files documents in the record retention program
- Applies general knowledge of licensure acts, agency operations, and administrative rules by explaining or clarifying licensure requirements, administrative rules, processes, procedures and available services to applicants, licensees, associations, hospitals, state licensing boards and the general public
- Provides back-up for superior, including composing and typing routine correspondence, organizing and maintaining filing systems, greeting visitors, opening and sorting mail, answering the phones, and responding to inquiries
- Performs other duties as required or assigned which are reasonably within the scope of duties enumerated above
Minimum Qualifications
- Requires knowledge, skill and mental development equivalent to two years of secretarial/business college, or completion of high school and two years of related office experience, or two years of independent business experience
- Requires the ability to keyboard accurately at 30 wpm
Preferred Qualifications
- Prefers at least four years of experience working in a professional office environment
- Prefers at least two years of experience reviewing documentation and determining eligibility based on predetermined criteria/rules
- Prefers at least two years of experience conducting customer service via phone, email, or in person
Employment Conditions
- Requires the ability to pass an agency conducted background check
Education Degree
- Requires knowledge, skill and mental development equivalent to two years of secretarial/business college, or completion of high school and two years of related office experience, or two years of independent business experience
- Requires the ability to keyboard accurately at 30 wpm
About the Agency
IDFPR is a regulatory licensing and enforcement agency that protects the residents of Illinois, ensures the safety and soundness of financial institutions, ensures that competent professionals are licensed to provide services to the public, and enhances commerce in the state for the benefit of all its residents.
Work Hours: 8:30am - 5:00pm M-F
Work Location: 320 W Washington St Springfield, IL 62767-1000
Agency Contact: FPR.Employment@Illinois.gov
Job Family: Office & Administrative Support
This position DOES NOT contain “Specialized Skills” (as that term is used in CBAs).
APPLICATION INSTRUCTIONS
Use the “Apply” button at the top right or bottom right of this posting to begin the application process.
If you are not already signed in, you will be prompted to do so.
State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon.
Non-State employees should log in on the using the “View Profile” link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account.
If you have questions about how to apply, please see the following resources:
State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid
Non-State employees: on Illinois.jobs2web.com – click “Application Procedures” in the footer of every page of the website.
The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:
- donotreply@SIL-P1.ns2cloud.com
- systems@SIL-P1.ns2cloud.com
