We are seeking motivated and customer-focused individuals to join our team as a Part-Time Home-Based Chat Support Executive. As a Chat Support Executive, you will provide timely and professional assistance to our customers through chat-based communication channels. This part-time position offers the flexibility to work from the comfort of your own home.
Responsibilities:
- Respond promptly and courteously to customer inquiries, providing accurate information and solutions.
- Assist customers in navigating our products or services, resolving issues, and troubleshooting technical problems.
- Maintain a high level of professionalism and empathy when interacting with customers.
- Document and track customer interactions and resolutions in our support system.
- Collaborate with team members to resolve complex customer issues and provide feedback for process improvements.
- Stay updated on product knowledge and company policies to effectively address customer concerns.
Requirements:
- Excellent written communication skills and fluency in written English.
- Strong problem-solving and critical-thinking abilities.
- Customer-oriented mindset with a passion for delivering exceptional service.
- Ability to multitask and handle multiple chat conversations simultaneously.
- Basic computer literacy and familiarity with chat support platforms or software.
- Availability to work flexible hours, including evenings, weekends, and holidays..
Note: This is a part-time home-based position, allowing you to work remotely from anywhere. A stable internet connection and a quiet working environment are necessary for successful execution of duties.
Job Benefits:
- Opportunities for training
- Increment and bonuses
- Opportunity to grow
- Paid leaves
Job Timings: 10 PM to 2 AM (6 days a week)
Job Type: Part-time
Part-time hours: 24 per week
Education:
- Intermediate (Preferred)
